abjee Responsible Gaming

abjee is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. Gambling is a form of entertainment and should never be viewed as a way to generate income or solve financial problems. We take our responsibility to our players seriously and have invested in a comprehensive suite of responsible gaming tools that are available to every registered account holder at no charge.

Our responsible gaming programme is designed around the needs of Bangladeshi players. We understand that cultural and social pressures around gambling can be significant in Bangladesh, and we have specifically designed our tools and support systems to address those local realities. Our support team is available around the clock — including during Eid, Pohela Boishakh and other public holidays — and all responsible gaming requests are treated with the strictest confidentiality.

abjee also works proactively to identify players who may be showing early signs of problematic gaming behaviour. Where our systems flag unusual patterns — such as significantly increased deposit frequency, longer session times, or rapid cycling between deposits and withdrawals — our compliance team may reach out to the player directly to check in and offer support resources. This proactive approach sets abjee apart from platforms that only react once a problem has escalated.

The following tools are available free of charge to every abjee account holder. You can activate or modify any of these tools directly from your account settings, or by contacting our support team at [email protected] at any time:

Responsible gaming starts with healthy habits and a clear mindset. These practical tips from the abjee team will help you keep your gaming experience enjoyable and within healthy limits:

• Set a budget before you start — decide in advance the maximum amount in ৳ BDT you are willing to spend in a single session, and stop when that amount is reached, regardless of whether you are winning or losing.
• Treat gaming as entertainment only — never gamble with money intended for rent, bills, family expenses or emergency savings. If you find yourself using essential funds for gaming, this is a warning sign that should not be ignored.
• Never chase losses — if you have reached your session limit and lost, accept the result and close the app. Attempting to win back losses in the same session almost always leads to larger losses and emotional distress.
• Take regular breaks — step away from the screen every 30 to 60 minutes, even when a session is going well. Physical movement, a glass of water, or a short walk helps reset your focus and keeps you in control of your decisions.
• Do not play when emotionally distressed — gambling while feeling angry, anxious, depressed or under the influence of alcohol significantly impairs your judgment and increases the risk of impulsive, high-risk bets. Step away and return when you are feeling calm.
• Keep others informed — consider letting a trusted family member or friend know that you play online games, and ask them to check in with you periodically. An external perspective from someone you trust is one of the most effective safeguards against problem gambling.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that may indicate gambling is becoming harmful. If you identify with three or more of these signs, we strongly encourage you to reach out to abjee support immediately:

Self-exclusion is the most comprehensive responsible gaming tool available on the abjee platform. When you self-exclude, your account is suspended entirely — you cannot log in, place bets, make deposits or access any gaming content for the duration of your chosen exclusion period. abjee will also remove you from all marketing communications during your exclusion period.

Self-exclusion options available at abjee are as follows. To activate any of these options, email [email protected] with the subject line 'Self-Exclusion Request' and your account username:

• Temporary self-exclusion — 3 months, 6 months or 12 months. At the end of the period you must actively request account reactivation; abjee will not reactivate your account automatically.
• Long-term self-exclusion — a 5-year exclusion period for players who need a more extended break from online gaming.
• Permanent self-exclusion — your account is closed permanently with no possibility of reactivation. Any remaining balance will be returned to your registered payment method within 5 business days.

abjee processes all self-exclusion requests within 24 hours of receipt. If you attempt to create a new account during a self-exclusion period, abjee reserves the right to close that account immediately and return any deposited funds. We take self-exclusion commitments seriously and enforce them rigorously to protect the wellbeing of our players.

abjee strictly prohibits any person under the age of 21 from registering or using the platform. During the registration process, all new account applicants are required to provide proof of age as part of the KYC verification procedure. Documents accepted include the Bangladesh National Identity Card (NID), valid passport and birth certificate supported by a government-issued photo ID.

If you share a device with younger family members, we strongly recommend using your device's built-in parental control features or a third-party parental control application to restrict access to the abjee platform. Always log out of your abjee account when you are not using it, and never share your password with anyone — especially minors in your household.

If gambling is causing you distress, anxiety or financial difficulty, please do not wait — reach out to the abjee support team right away. There is no shame in asking for help, and our team is trained to respond with empathy and without judgment. Every conversation is completely confidential. You can also use the self-exclusion tool immediately without any prior discussion if you prefer to take action yourself first.