abjee Frequently Asked Questions

Creating an abjee account takes under two minutes. Visit abjee.pro, tap the registration button, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will then be prompted to complete KYC verification by uploading a copy of your Bangladesh National Identity Card (NID) or passport. Once verified, your account is fully active and ready to deposit.

abjee accepts the Bangladesh National Identity Card (NID), a valid passport, or a birth certificate supported by a government-issued photo ID for age and identity verification. For address verification, a recent utility bill or bank statement (issued within the last 3 months) may also be requested. All documents are handled securely and never shared with third parties outside our compliance workflow.

To reset your abjee password, tap 'Forgot Password' on the login screen and enter the mobile number registered to your account. You will receive an OTP (one-time password) via SMS within 60 seconds. Enter the OTP, then set a new password of at least 8 characters containing a mix of letters and numbers. If you do not receive the OTP after two minutes, contact [email protected] for assistance.

No — each player is permitted exactly one abjee account. Operating multiple accounts is a violation of abjee's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any outstanding balances. If you believe a duplicate account was created accidentally, contact [email protected] immediately so we can investigate and consolidate your data.

To permanently close your abjee account, email [email protected] with the subject line 'Account Closure Request' from the email address registered to your account. Our team will verify your identity and process the closure within 48 hours. Any remaining balance will be returned to your registered bKash, Nagad or Rocket number within 5 business days. Note that account closure is different from self-exclusion — if you are closing for responsible gaming reasons, a self-exclusion may be more appropriate.

abjee supports bKash, Nagad, Rocket, and Upay for instant mobile wallet deposits, plus Dutch-Bangla Bank (DBBL), BRAC Bank, IBBL, City Bank, and Sonali Bank for direct bank transfers. All deposits are credited in BDT and appear in your account balance within seconds for mobile wallets and within 15-30 minutes for bank transfers. No deposit fees are charged by abjee.

bKash deposits on abjee are processed in real time and typically appear in your account balance within 5-15 seconds of the transfer completing. If your bKash deposit has not appeared after 10 minutes, first check your bKash transaction history to confirm the transfer was successful, then contact abjee support at [email protected] with the bKash transaction ID and we will resolve it within 30 minutes.

The minimum deposit on abjee is ৳200 BDT for mobile wallet methods (bKash, Nagad, Rocket) and ৳500 BDT for bank transfers. The minimum withdrawal is ৳500 BDT for mobile wallets and ৳1,000 BDT for bank transfers. There is no maximum withdrawal cap for verified accounts in good standing, though large withdrawals above ৳50,000 BDT may require additional identity confirmation.

Withdrawal requests submitted to abjee are reviewed and approved within 1-4 hours for fully verified accounts. Once approved, funds arrive in your bKash or Nagad wallet within 5-15 minutes. Bank transfer withdrawals are processed within 1-2 business days. Withdrawals submitted during peak hours (evenings between 8pm-11pm BST) may take slightly longer to approve, though we aim to process all requests within 4 hours at most.

abjee does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may charge their standard transaction fees, which are outside abjee's control. Always check your wallet app's fee schedule before initiating a transfer. abjee displays the exact amount you will receive before you confirm any withdrawal request.

abjee offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under, first wicket method, player performance specials, and live in-play betting. Matches covered include BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, Test series involving Bangladesh Tigers, and major international bilateral series. Pre-match odds are published at least 24 hours before the toss.

Yes — all slot games available on abjee use certified Random Number Generator (RNG) technology provided by reputable game studios including Pragmatic Play, NetEnt, and Microgaming. RNG outputs are independently audited to ensure genuinely random and statistically fair results. abjee does not modify game outcomes in any way. The published RTP (Return to Player) percentage for each game is the actual certified figure from the game provider.

Yes — abjee is a fully browser-based platform that works on any modern smartphone or tablet without requiring an app download. Simply visit abjee.pro in your Chrome, Firefox or Safari browser on Android or iOS device and the site loads instantly. All games — including live casino, slots, cricket betting and crash games — are fully playable on mobile browsers. abjee is optimised for screens from 320px wide upwards, so even older Android handsets common in Dhaka and Chittagong perform well.

abjee's live casino section features real dealers streaming in real time, with games including Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show style titles from Evolution Gaming and Ezugi. Tables are available around the clock with Bangladeshi-friendly stake ranges starting from as low as ৳50 BDT per hand, making live casino accessible to players at all budget levels.

Yes — Fortune Snake is one of abjee's featured crash-style games. Players place a bet before the round starts and watch a multiplier climb as the snake grows on screen. The objective is to cash out before the snake stops — if you cash out in time, your bet is multiplied by the current multiplier; if the snake stops before you cash out, your stake is lost. Fortune Snake rounds are fast-paced, typically lasting 10-60 seconds, and the minimum bet is ৳20 BDT.

abjee offers a welcome bonus for new players on their first deposit — visit the Promotions section after registering to see the current offer, as bonus amounts and structures are updated regularly. Bonuses are credited in BDT and are subject to a wagering requirement (rollover) before they can be withdrawn. Always read the full bonus terms before claiming so you understand exactly what conditions apply to your specific offer.

The wagering requirement (rollover) on abjee bonuses varies by promotion and is always stated clearly in the individual bonus terms. A wagering requirement of, for example, 20x means you must place total bets equal to 20 times the bonus amount before the bonus balance becomes withdrawable. Only wagers on eligible games count toward the rollover — typically slots and certain sports bets. Check the specific promotion page for the exact rollover multiplier, eligible games, and expiry date.

Yes — winnings from abjee free spins are typically credited as bonus funds rather than real cash, and are subject to a wagering requirement before they can be withdrawn. The exact rollover multiplier and eligible games for converting free spin winnings are specified in the promotion's terms. Free spin offers with no wagering requirement are occasionally available — these are marked 'No Wagering' in the Promotions section when active.

abjee rewards regular players through a loyalty programme where consistent play earns points redeemable for bonus credits, free spins, and exclusive promotions. Higher-tier VIP members receive dedicated account management, faster withdrawals, higher deposit limits, and invitations to special seasonal events — including promotions tied to BPL season, Eid, and Pohela Boishakh. Contact [email protected] to enquire about your current VIP tier status.

abjee uses 256-bit SSL encryption on all data transmitted between your device and our servers, the same standard used by international banking institutions. Your personal details, payment information, and account credentials are never sold to or shared with third parties outside our compliance and payment processing partners. abjee also employs two-factor authentication (2FA) to protect accounts against unauthorized access — we strongly recommend enabling 2FA from your account security settings.

The minimum age to register and play on abjee is 21 years old. This applies to all players in Bangladesh without exception. Age verification is mandatory during the KYC process — accounts where the player is found to be under 21 are closed immediately and any deposited funds are returned. abjee takes its responsibility to prevent underage gambling seriously and verifies every new account before it is fully activated.

If you feel gambling is negatively affecting your life, you can request self-exclusion from abjee at any time by emailing [email protected] with the subject 'Self-Exclusion Request'. Self-exclusion options include temporary periods of 3, 6, or 12 months, a 5-year long-term exclusion, or permanent closure. Requests are processed within 24 hours. During self-exclusion your account is fully suspended and all marketing communications are stopped. For more detail, visit our Responsible Gaming page.

The fastest way to reach abjee support is by emailing [email protected] — our team responds within 1 hour, 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid and Victory Day. When emailing, include your registered mobile number and a clear description of your issue to help us resolve it as quickly as possible. For urgent responsible gaming matters such as self-exclusion requests, these are prioritised and actioned within 1 hour of receipt.